Monday to Saturday: 09:00 - 17:00
Payment is made via our payment processor, Paypal. Your order will be sent to the address shown on your Paypal confirmation.
We will endeavour to process and dispatch your goods within 2 working days.
We use Evri (formally Hermes) to transport your goods to you. Their services should take 2 to 3 working days from dispatch, however, please allow up to 5 working days during busy periods, as things can be delayed.
A signature will be required upon delivery of your goods and as such, no request to leave in a safe place will be honoured.
If delivery is attempted and you are not in to take receipt of your goods, the courier may deliver to a neighbour. In this case, their signature will be obtained.
In the event the goods cannot be delivered, a card will be left, clearly explaining the next steps. You will have the chance to re-arrange delivery for a time convenient to you.
For orders under the value of £70, the delivery charge is £4.
For orders over the value of £70, the delivery charge is free.
An additional charge of £3 will be added for postage to remote addresses: The Isle of Man, The Shetland Islands and The Outer Hebrides. The total cost for postage to these areas is £7. If this is missed during order processing, an additional Paypal invoice will be sent to cover the amount stated. If you do not wish to pay this additional charge, we reserve the right to cancel your order.
We now post to some International addresses. Please contact us for a quote. We do not post to The Channel Islands, PO Box or BFPO addresses.
You have the right to cancel your order within 14 days of when you took delivery of your goods.
You must inform us by emailing: [email protected] and making a clear statement to us of your wish to cancel your order. The goods must then be returned within 14 calendar days of cancelling.
Please note that this cancellation right does not extend to items which have been specifically made/personalised to order, such as DCUK name tags.
You shall be responsible for the cost of returning unwanted products back to us.
Please read through them carefully as it is your responsibility to do so before you place an order.