Opening Hours

Monday to Saturday: 09:00 - 17:00

Payment 

We take payment by card, Paypal or Klarna.

Payment is made via our payment processor, Paypal. You do not have to have a Paypal account in order to pay.

Delivery

We will endeavour to process and dispatch your goods within 2 working days.

We use Royal Mail to transport your goods to you, using a Tracked 48 service.

Unfortunately we cannot honour requests to leave in a safe place.

If delivery is attempted and you are not in to take receipt of your goods, the courier may deliver to a neighbour.

In the event the goods cannot be delivered, a card will be left, clearly explaining the next steps. You will have the chance to re-arrange delivery for a time convenient to you or collect from the local depot.

Delivery Charges

Delivery charges for all orders is £4, unless specified in the product description.

An additional charge of £3 will be added for postage to remote addresses: The Isle of Man, The Shetland Islands and The Outer Hebrides. The total cost for postage to these areas is £7. If this is missed during order processing, an additional Paypal invoice will be sent to cover the amount stated. If you do not wish to pay this additional charge, we reserve the right to cancel your order.

We do not post internationally or to The Channel Islands, PO Box or BFPO addresses.

Returns

You have the right to cancel your order within 14 days of when you took delivery of your goods.

You must inform us by emailing: [email protected] and making a clear statement to us of your wish to cancel your order. The goods must then be returned within 14 calendar days of cancelling.

Please note that this cancellation right does not extend to items which have been specifically made/personalised to order, such as DCUK name tags.

You shall be responsible for the cost of returning unwanted products back to us.  

If an item is damaged, please refer to our full Terms and Conditions, which can be found by following the link at the bottom of the page. Our Privacy Policy and Cookie Policy can also be found here.

Please read through them carefully as it is your responsibility to do so before you place an order.